CUSTOM-MADE SERVICES

  • 01.

    CHOOSE

    YOUR STONE

    The Custom-Made process begins with the choice of your stone. Our vault contains some of the finest natural and lab-grown stones ethically sourced from reputable, family-owned mines and businesses.

  • 02.

    MEET YOUR

    DEDICATED DESIGNER

    Tell us your story. Share your vision and inspirations with one of our experienced project managers and craft the perfect Custom-made jewel.

  • 03.

    3D DESIGN

    APPROVAL

    At this point, we'll send over a high-definition 3D model of your piece for your approval before we start the conception phase. If there's anything you'd like adjusted, we've got you covered.

  • 04.

    CONCEPTION

    PHASE

    Building on your vision for the jewel, our master craftsmen will sculpt an timeless and emotive masterpiece, with your involvement from inception to completion.

  • 05.

    DELIVERY

    MEETING

    For those who live nearby, we invite you to our Montreal workshop for the delivery of your custom piece and souvenir book. It will be a beautiful day, cheers!

AN IMMERSIVE EXPERIENCE

THE ATELIER X YOU

Be part of the workshop and collaborate with our skilled craftsmen to create your dream piece. This experience will allow you to feel a connection with your custom-made item. It's a once-in-a-lifetime opportunity to step into the shoes of a master jeweler.

SCHEDULE AN APPOINTMENT

GET THE SERVICE YOU DESERVE AND PAY FOR

When others vendors are too busy trying to deal with their numerous subcontractors, we focus all our energy on you and your custom project. A difference you will feel in every interaction you have with us.

SOUVENIRS FOR LIFE

A BOOK THAT

TELLS YOUR STORY

Each custom-made project is rigorously documented by our craftsmen. A magnificent souvenir book is given to you at the same time as your jewel. Make an appointment with one of our advisors to find out more.

SCHEDULE A CONSULTATION
Scale Up | Atelier RMR Montreal | Rings
Femme Fatale | Atelier RMR Montreal

ÉLIANE

« There is no one else like Atelier RMR! With a wealth of knowledge and experience it is an absolute pleasure working with the team. So professional, friendly and efficient. »

CATH

« An extraordinary workshop, the jewelry is made from A to Z by them. We’re from Quebec and it is well worth the detour to go to Montreal for our jewelry at RMR. »

NICOLE

« Thank you for the great service and all the follow ups you did even while you were on vacation. Thank you for taking the time to answer all my questions, we loved working with you! »

CATHERINE

« Incredible service and attentiveness to customers. They took the time to answer all my questions and put me at ease. I recommend them to you with my eyes closed. »
Femme Fatale | Atelier RMR Montreal
Scale Up | Atelier RMR Montreal | Rings

OUR GUARANTEES

  • RESPECT AND TRANSPARENCY

    No bullshit, we treat you with the respect you deserve.

  • 5-YEAR

    MAINTENANCE

    Send in your piece anytime for clean up or minor adjustments.

  • 30-DAY

    RETURN POLICY

    You don’t love it anymore? We’ll take it back, no questions asked.

  • WE’RE ALWAYS

    THERE FOR YOU

    Reach us 7 days a week on WhatsApp, Email, or Social Media.

FAQ

How does the custom-made process work from start to finish?

The process begins with a consultation to discuss your ideas, followed by design sketches, material selection, and approval of a 3D model before crafting begins.

What is the timeline for creating a custom-made piece?

The typical timeline is 6-8 weeks from consultation to completion, depending on the complexity of the design.

How are the prices determined for custom-made jewelry?

Pricing is determined based on the design complexity, materials chosen, and the labor required to create your piece.

Can I choose the materials and gemstones used in my custom piece?

Absolutely! You can choose the materials and gemstones for your custom piece. We have an extensive selection of unique and rare gemstones in our vault for you to choose from.

How will I be involved in the design process?

You'll be involved at every stage from initial design discussions to approving the final 3D model.

What if I have a specific design in mind? Can you work with existing designs or sketches?

Yes, we can work with existing designs or sketches to create your unique piece.

How do you source the gemstones and metals used in the custom pieces?

We responsibly source our gemstones and metals from family-run mines and cutters.

How do you ensure the quality and durability of the custom-made jewelry?

Our skilled master jewelers and the quality or the stones and metals we use ensure the highest quality and durability of every custom-made piece.

Are there any guarantees or warranties on custom-made jewelry?

We offer a satisfaction guarantee to ensure you're happy with your custom piece.

How do I care for my custom-made jewelry to ensure its longevity?

During the delivery meeting, the project manager will provide all necessary guidance on the care and maintenance of your piece to ensure its longevity.

What is the payment process for custom-made jewelry?

A deposit is required to begin the design process, with the balance due upon completion, before the delivery of the final piece.

Can I have an inscription or personal message added to my custom piece?

Yes, we offer inscription services to add a personal message to your custom piece.

Can I provide my own gemstones or metals for the custom piece?

While we primarily use our sourced materials, we can discuss the use of your own materials.